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How lapex Handles Your Personal Information

We keep your account data, payment details and activity logs under strict internal controls. This policy explains what we collect, why we collect it, and how you can request changes or deletion — all subject to your local law and eligible regions.

Data Collection TransparencybKash / Nagad / Rocket Payment RecordsAccount Access ControlsDeletion Requests AvailableRegion-Dependent Eligibility
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lapex How lapex Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every piece of data we hold serves a specific operational purpose — from verifying your bKash deposit to confirming a Nagad withdrawal request. Below are the key practices that define how we treat your information inside the platform.

Encryption in Transit

All data moving between your device and our servers travels through encrypted connections. Whether you are logging in from Dhaka or anywhere else in Bangladesh, the channel stays protected against interception by third parties.

Cookie Management

We use cookies to keep you logged in, remember display preferences and track session health. You can clear or block cookies through your mobile browser settings at any time — though clearing them means you will need to log in…

Account Security Layers

Your account is protected by OTP verification sent to the phone number on file. Any change to withdrawal wallet, email or password triggers a fresh OTP check so that only you can authorise sensitive updates to your profile.

Data Retention Period

We retain personal and transaction data for as long as your account remains active plus any period required by applicable regulations in your region. Once retention obligations end, we delete or anonymise the records.

Requesting Data Changes

You can ask us to update or correct your name, email or phone number through live chat or email. After verifying your identity via OTP, our team processes the change and confirms it back to you within the same conversation…

Third-Party Sharing Limits

We share data only with bKash, Nagad and Rocket to process your transactions, or with authorities where legally required. No personal information is sold, rented or handed to advertisers. Your wallet details stay between you, us and your payment provider.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal data, want to correct inaccurate records or request deletion, reach out through one of the channels below. Our team handles privacy queries with the same priority as account or payment issues, and we aim to respond within a reasonable timeframe.

Live Chat Open the chat widget from any page on the platform. Tell the agent your query relates to privacy or data access, and they will route you to the right team. Available around the clock for initial intake.
Email Send your request to our support email with the subject line mentioning data or privacy. Include the phone number or email linked to your account so we can verify ownership before making changes.
Phone or WhatsApp Reach us via the number listed in your account dashboard. If you prefer messaging, drop a WhatsApp text with your query and account details. We confirm receipt and follow up once verification is done.

Common Questions About Your Data at lapex

These answers cover what most account holders ask about personal information, cookies, wallets and data rights. If your question is not here, reach us through live chat or email.

We collect your name, email address, phone number and the mobile wallet you choose to link — bKash, Nagad or Rocket. We also log your device type and IP address to keep your sessions secure and detect any unauthorised login attempts.

Only transaction-level data needed to process your deposit or withdrawal is shared with the relevant wallet provider. We do not pass your account activity, browsing history or personal profile details to any payment partner for their independent use.

Contact our support team via live chat or email and state that you want your data deleted. After OTP verification of your identity, we begin the process. Note that certain records may be retained where local law requires it for a defined period.

We use session cookies to keep you logged in, preference cookies to remember display settings, and analytics cookies to monitor platform performance. You can disable any of these through your mobile browser settings, but session cookies are needed to stay logged in.

Transaction records are retained while your account is active plus any additional period mandated by applicable regulations in your region. After that window closes, we either delete or fully anonymise the data so it can no longer be linked to you.

Yes. When we make material changes to this policy, we notify you via the email or phone number associated with your account. We also update the revision date at the start of this page so you can track when the last edit happened.

You can request a copy of the personal data we hold by contacting support through live chat or email. After identity verification via OTP, we compile and send you a summary within a reasonable timeframe, covering profile, transaction and device-log data.

No. Your bKash, Nagad or Rocket wallet number is never displayed to any other account holder on the platform. It is stored internally for transaction processing only and masked in your own account dashboard for added safety.

If your account stays inactive beyond the period defined in our terms, we may flag it for review. Before any deletion, we attempt to reach you via email or SMS. If no response follows, data is handled per our retention schedule and regional legal requirements.

Absolutely. Data handling, retention duration and your rights to access or delete information all depend on applicable regulations in your region. We adjust our practices where local law and eligible regions require it and communicate any changes to affected account holders.

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