Reference

How We Handle Your Account and Data

This page sets out how lapex manages your personal information, your account data and the policies that apply when you use our platform.

Data ProtectionAccount PoliciesWallet SecurityRegional EligibilityContact Paths

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What Our Legal Policies Cover

lapex Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate under policies designed around privacy, fair data handling and transparent account management. Your eligibility to access lapex depends on the laws in your region — we do not make blanket claims about where our services are available, and we ask you to confirm that

1
accessing the platform is permitted under your local law before you create an account. When you deposit through bKash, Nagad or Rocket, we store only the transaction reference and wallet identifier needed to process your payment and handle any disputes. We do not retain your wallet
2
PIN or full mobile banking credentials at any point. Our data-handling approach covers collection, storage, retention periods and deletion. We collect what we need to run your account: your name, contact number, wallet reference and device data for security checks. Retention follows a clear schedule —
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active account data stays as long as you hold an account, transaction records are kept for the period required by applicable financial regulations, and once you close your account we remove personal identifiers within our stated retention window. Cookie usage on our site is limited to
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functional and security cookies that keep your session stable and your login safe. We do not sell data to third parties. If you want to know exactly what we hold on you, or if you want something corrected or removed, our support paths are listed in
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the next section.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR POLICY TEAM

How to Contact Us About Legal Matters

If you have a question about our policies, your data or your account standing, reach us through any of these channels. We handle policy-related queries with priority so you get a clear answer without bouncing between departments. Mention your account wallet type — bKash, Nagad or Rocket — so the team can pull the right records quickly.

Live Chat Open the chat widget from any page on our site. Mention that your query is policy-related and the agent will route you to the right team. Available around the clock, this is the fastest path if you need a data access request handled or want clarity on regional eligibility.

Email Send your question to our support email address listed in the site footer. Include your registered mobile number and wallet type so we can locate your account. We aim to respond within a working day for policy matters, though complex data requests may take longer.

In-App Message From your account dashboard on mobile, tap the support icon and select the policy or legal category. This tags your message so it skips the general queue. Useful when you want to request account data export or ask about cookie preferences without leaving the app.

DATA AND ACCOUNT HANDLING

How We Protect What Belongs to You

We take your information seriously — not as a slogan but as an operational standard built into every layer of account management. Below is what that looks like in practice, from how we store wallet references to what happens when you ask us to delete your data. Each point reflects how lapex actually processes your information day to day.

Wallet Data Storage When you deposit via bKash, Nagad or Rocket, we store only the transaction ID and a masked wallet reference. Your PIN and full mobile banking credentials never touch our servers. Payment confirmations come directly from the wallet provider to our system.

Cookie Practice We use functional cookies to keep your session active and security cookies to detect unusual login attempts. No advertising trackers run on our pages. You can clear cookies from your browser at any time without losing your account — you will simply need to log in again.

Account Security Layers Every login attempt triggers a verification step sent to your registered mobile number. If you switch devices, we flag the session and ask you to confirm via OTP. This keeps your account locked to you even if someone else knows your password.

Data Retention Schedule Active account data is held while your account remains open. Transaction records follow applicable financial record-keeping periods. Once you close your account, personal identifiers are stripped within our stated retention window and residual data is anonymised.

Your Right to Access and Correct You can request a full export of the data we hold on you at any time through live chat or email. If something is wrong — a misspelled name, outdated number — tell us and we correct it. We do not charge for data access requests or basic corrections.

Deletion and Account Closure Want everything removed? Submit a closure request through the in-app support channel or email. We confirm receipt, process final wallet settlements through your chosen method (bKash, Nagad or Rocket), then begin the deletion cycle. You will receive confirmation once personal data has been purged.

Answers to What You Ask Us Most

These are the questions our support team fields regularly about legal policies, data rights and eligibility. If yours is not here, reach us through any of the contact paths above.

Access depends on your local law and eligible regions. We ask each account holder to confirm they are permitted to use the platform under their own jurisdiction before registering. We do not override local restrictions or make availability claims beyond what regional law allows.

We collect your name, mobile number, wallet reference (bKash, Nagad or Rocket) and basic device information for security. We do not ask for national ID scans unless required for a specific verification step, and we never store wallet PINs.

Transaction records are retained for the duration required by applicable financial regulations. Once that period ends — or once you close your account — records are anonymised. Active account holders can request a transaction history export at any time through live chat.

Yes. Send a data access request through live chat, email or the in-app support channel. We compile the information and deliver it in a standard readable format. There is no fee for this, and we aim to fulfil requests within a reasonable working timeframe.

Contact us through any support channel and specify what needs updating — name spelling, phone number, wallet reference. We verify your identity via OTP and apply the correction. Changes to wallet details may require a fresh verification deposit to confirm ownership.

After closure, we settle any remaining wallet balance to your chosen payment method. Personal identifiers are then removed within our stated retention window. Anonymised transaction data may remain for regulatory compliance, but nothing ties back to you personally.

No. We do not sell, lease or trade your personal data to any third party for marketing or any other purpose. Data is shared only with payment processors (bKash, Nagad, Rocket) to the extent needed to complete your transactions and nothing more.

We use functional cookies for session stability and security cookies for login protection. No advertising or tracking cookies run on our platform. You can delete all cookies from your browser settings without affecting your account — you will just need to log in again.

Every login sends an OTP to your registered mobile number. Device changes trigger an additional verification step. If you notice anything unusual, contact support immediately through live chat and we can freeze your account within moments while we investigate.

Use the live chat policy route, email us with your account details, or send an in-app message tagged under the legal category. Policy queries are routed to a dedicated team. We acknowledge receipt and provide a reference number so you can track progress.

How We Handle Your Account and Data

How to Contact Us About Legal Matters

How We Protect What Belongs to You

Answers to What You Ask Us Most

01 Is lapex available in my area?

02 What personal data do you collect when I create an account?

03 How long do you keep my transaction records?

04 Can I request all the data you hold on me?

05 How do I correct wrong information on my account?

06 What happens to my data if I close my account?

07 Do you sell my data to third parties?

08 What cookies does the site use?

09 How do I know my account is secure?

10 Who do I contact for a legal or policy complaint?

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